first furniture - Macy's

Started scouting around for furniture about one month back.Starting with dining set hihi. Asal berkait dengan makan, laju aje yer.

Love the table legs but I shivered at the glass top! Nice-to-have-but-cannot-have category :P My boys are reckless at times so we're not taking chances here.

Yess!!! Same leg design with wood top! L.O.V.E!

L.O.V.E but in category nice-to-have-but-cannot-afford-financially-to-have. RM369 each! 4 chairs? *financial pengsan-ness*

Finally after about 2 weeks, our things were home! At this point I must congratulate Macy for its customer-service. They called up before coming and knowing they were gonna be a little late than planned, they kept us informed on status. Thumbs up!

The chairs. 2 padded (with fabric! I just couldn't resist!) for Mr and Mrs of the table (so we can sit comfortably during meals hihi)

View of complete set. We mixed and matched. Perhaps what enticed me most is the table legs. Something different.

However, one if the seat had defect. A little chip that would go a long way to annoy me. Lodge a report and photos were taken by the installer. Oh ya, the table needed assembly whereas the chairs came in as-is.

And the process of getting its replacement - one thumb down. We have agreed on such date and time and suddenly Macy called-up saying they would only send later, on the same date. Because they had to deliver this here, that there. Err.. like I care? Told them I already book such date and time and it is for them to comply to that regardless if you need to go tu Subang or Shah Alam or where-ever. I mean, shouldn't them took that into consideration already before giving slots?

After a mini lecture on 'provider is not always right' - they finally made it on the time agreed earlier. Maybe a little late but I can still be reasonable with 15 or 30 minutes delay. Hah, boleh pun kan. Well, I may be mean at times but when you are in business, please be serious about providing good customer service. Especially when it is not a monopoly. Because that would be you differentiation. I especially hate it when one person name A says 'owh, itu saya tau tau, itu orang lain'. Super annoying okay.